frequently asked Questions

How do I hire your products for my event?

Easy! Just browse through our products under the ‘Hire Stuff’ menu to see our full range of awesome items available for hire. When you're ready to order just click on the "Place Order" button that you see floating around the website and it will take you to our interactive order form. 

 

Simply select the items that you wish to order by pressing the corresponding arrow, and add more items by clicking the 'up' arrow or typing the number that you wish to order directly into the quantity box. Choose items from different categories by clicking the different tabs along the top of the order form, and when you're finished simply click the tab labelled "Complete Order". Enter your details here and click the "Place Order" button.

 

We'll review your order and get back to you asap to confirm that all of your selected items are available on your event date, then once confirmed we'll arrange payment and pick up/delivery details.

 

Tip:

 

There are different quantities available for different items. When you are browsing our product catalogues you'll notice that the available quantities of each item are listed in the information section (see image 1, below); and the available quantities are also listed in the item description on the order form. Be sure not to order more than is available for a smoother ordering experience. 

  

 

When will I hear from you after I submit my order?

We know you will be very keen to confirm your booking as soon as possible! We will respond to your order or enquiry within 2 business days, although we will always do our best to respond earlier.

 

We know you will be very keen to confirm your booking as soon as possible! We will respond to your order or enquiry within 2 business days, although we will always do our best to respond earlier.

 

Please note I am a stay at home Mum to two beautiful little boys, so for the time being I respond to most of my emails early in the morning or while they’re napping, and then focus on being a Mum for the rest of the day! Where possible, I will respond to emails again in the evenings, otherwise you can generally expect to hear from me in the mornings :)

 

Do you offer a delivery service?

 

We do. The cost is $50 one way or $75 return, within 30km of Maylands.

If your event is further than 30km from Maylands and you require delivery, please contact us to confirm the delivery fee.

Please note that if your event is outside the Perth Metro area (defined by the map, below) only pick up is available.

Pick ups from our Maylands location are by appointment only; drop offs anytime.

Image 2: the blue area indicates our delivery radius.

What is the hire period?

 

Generally, pick up is the first business day before your event, and drop off is the first business day after your event.

 

If you need the items for longer, we will confirm the additional cost at the time of booking.

 

Please note we are open by appointment only, Monday – Friday between 8am-2pm and Saturday between 8am-10am, so we'll pre-arrange a suitable time for pick up with you.

 

If you book delivery, we can either deliver & collect the hire items on the day of your event, or on the business day either side of your event. Just let us know when making your booking!

 

Is there a minimum order?

 

Yes, the minimum order amount is $25 - check out our many categories if you're looking for inspiration!

 

Do you charge a bond?

 

A security bond may be charged on some items and/or packages. We’ll confirm this with you when we receive your booking request.

 

The bond will be returned to you in full once we receive the goods back at the agreed time and in good condition.

 

How does payment work?

 

Once we confirm that your requested items are available we’ll send you an invoice. To secure your booking, just pay 20% deposit (final payment is due at least 5 days prior to pick up/delivery).

 

Bookings made less than 5 days prior to the event date must be paid in full on receipt of the invoice.

 

Our payment options include bank transfer and credit/debit card. Payment details will be sent with your invoice.

 

Where are you located?

 

We work from home! Lucky us :)  We’re located at 18B Joseph Street, Maylands, WA.

 

Please note we are open by appointment only.

 

Will my hire items fit in my car?

 

Our games pack up very nicely, and even the giant games will fit in a standard sized car. As a rough guide, the Giant Connect 4 is approximately 95cm x 85cm and is relatively flat… you’ll need a large boot or a back seat. Giant Jenga is heavy, so it comes packed into two wooden crates to make it easier to lift (approximately 13kg for each crate of blocks). 

Here's a photo of how well the games pack up for transport — sometimes you need to play a bit of car tetris to get them in, but they will fit into most cars without a problem :)

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What are your Terms and Conditions?

 

The usual stuff. But in plain English we’ll provide you with quality items, we ask that you look after them, use them only as they were intended to be used (giant pick up sticks are not swords!), and then return them to us in a good condition on the agreed date!

 

For our full T&Cs, please click here. You’ll need to make sure you click the box showing that you’ve read and agree to these prior to submitting your order form.

 

© 2019 The Garden Party Company, Maylands, Western Australia

Office Hours: Weekday mornings

5 great icebreakers
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0484 624 745